We are committed to working with you to achieve the best patience experience. Please understand that management of your billing is important to ensure that we can continue to take care of your health care needs.
- Keep all of your scheduled appointments. You must cancel or reschedule an appointment 24 hours prior to the appointment.
- Bring all paperwork to your appointment filled out and ready to give to our receptionist. You may complete the paperwork on our website to print and bring with you.
- Notify our front desk staff of any changes in your address, contact phone numbers, insurance or name changes prior to seeing the physicians. When these are incorrect, it is more likely your bill will not be paid by your insurance company.
- You must bring a photo id and your insurance card to every visit.
- Co-payments and balances are due at the time of service.
Please keep in mind that insurance is a contract between you and your insurance company. You are personally responsible for knowing your insurance benefits and requirements, including the need for you to obtain a service referral from your primary care physician as required by your plan. Please contact customer service at your insurance company if you have questions about your coverage. All charges incurred are your responsibility regardless of your insurance coverage.
WEC participates in most major insurance plans. A current insurance card must be presented at the time of service or payment in full is required until your insurance coverage can be verified. As a courtesy to you, we will file your insurance claim to primary, secondary, and tertiary coverage. You can direct your insurance company to pay your benefits directly to our practice by signing the authorization on the Assignment of Benefits Agreement. If payment from your insurance company is not received in a timely manner following submission of a claim by our practice, you will be personally financially responsible for the expenses incurred. We are happy to continue working with you to seek your repayment by your insurance company. If information to file your claim, including additional insurance coverage or other information requested by your insurance company and/or our office is not supplied in a timely manner to meet your insurance company’s requirements, you are personally responsible for the full bill.
You are responsible for obtaining you own service referral, if required by your insurance policy. This must be received at our office 2 days in advance of your scheduled appointment or your appointment will need to be rescheduled.
Co-payments, deductibles, co-insurance, and non-covered services
You are responsible for payment of any co-payment, deductibles, co-insurance, and non-covered services as determined by your contract with your insurance company. Protection of your insurance benefits requires us to charge for, and you to pay for, all required deductibles, co-insurance, and non-covered services. These must be paid at the time of check in. If you are unprepared to pay the obligations, contact our office 24 hours in advance to reschedule your appointment.
WEC accepts self-pay patients. A $100 payment is due upon check–in prior to seeing the physician. The total payment will be expected at the time of check out or payment arrangements need to made prior to the appointment. Please contact our Business Office at 316-686-6608 to determine your anticipated financial responsibility.
Outstanding personal financial balances
Personal financial balance is due upon receipt of the statement. All outstanding personal financial balances must be paid in full prior to being seen again in our office or for continuing medical care. You can contact our Business Office at 316-686-6608 to make payment at any time. If you would like to request a payment plan please contact the Business Office to discuss once you have received your first statement. Should you default on your payment plan, your account will be forwarded to a collection service.